SUMMARY:

To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures.

RESPONSIBILITIES:

- Following agreed procedures receives requests for assistance from users in a pleasant and professional manner.
- Maintains accurate log entries of requests with fault details and contact information.
By adherence to escalation procedures, promptly allocates unresolved calls as appropriate.
- Maintains log entries and advises users of actions taken
- Following agreed procedures searches documentation and previous requests for assistance on related topics to establish possible solutions to calls.
- Documents any findings on the call log.
- Following agreed procedures responds to requests for assistance from users by providing information to enable users to solve their problems.
- Maintains accurate log entries of contact with resolution details and follow-up information
Following agreed procedures, maintains and reports up to date and accurate inventory information on the organization’s IT assets.

REQUIREMENTS:

- Time Flexibility
- Ability to speak English + Dutch at fluent level
- General IT background preferred
- Customer orientation within a multi site operation with excellent customer relationship skills
- Commitment to teamwork and sensitivity to cultural differences are essential
- Strong drive to solve problem with good analytical and problem-solving skills


BENEFITS:

- Attractive remuneration package and motivating bonus scheme
- Extra week holiday
- Sickness compensation
- Lunch vouchers (70 CZK)
- FlexiPass vouchers (social, cultural and sport activities)
- Pension plan contribution
- Influenza vaccinanation
- On-going professional training and development
- Professional growth opportunities with a global leader in its field

LOCATION: Praha, Czech Republic

STARTING DATE: ASAP

If you are interested in this position, please send us your CV in English language.