Key Accountabilities

- Capture all queries and complaints from customers, both internal and external, coming in by phone, fax, e-mail, with specific attention on complaints about products. 
- Interact with all possible ABInBev departments in order to provide an answer to the customer. 
- Receives answers and reactions from ABInBev departments and communicates to the customer. 
- Call back to the customer in order to check if solution has been executed and to capture customers reaction and satisfaction. 
- Close the query / complaint in the database. 


We Require

- High School Education 
- Fluent English and German Language Skills 
- Excellent Communication Skills 
- Computer skills (Microsoft office : excel, word, outlook); 
- Able to work on own initiative and prioritize workload effectively 
- Team player 


We offer

- Motivational Salary + Bonus Package 
- 5 Weeks Vacation 
- Lunch Vouchers 
- Beer Vouchers 
- Loyalty vouchers 
- Contribution to Pension Plan 
- Excellent Opportunities for Personal and Professional growth/development 

Start Date 01/02/2010 or as soon as possible 

Others: Only candidates who are matching our requirements will be contacted. 

Contact:
InBev Business Services Czech s.r.o.
Jeroen Buyssens
V parku 2326
148 00  Praha 4
Česká republika
tel.: 272 078 311